Refund & Returns Policy

1. Return Request Period

Customers may request an eligible return or exchange within 7 days from the date the order is delivered.

Requests made after the 7-day period may not be accepted unless there is a confirmed manufacturing defect or another issue that RK Mega Store agrees to review.

Please contact us before sending any product back. Products returned without prior approval may not be accepted.

2. Conditions for an Eligible Return

To qualify for a return or exchange, the product should normally:

• Be unused, unworn, unwashed and undamaged.
• Be returned in its original condition.
• Include original packaging, labels, tags and accessories where applicable.
• Show no signs of alteration, cutting, stitching, washing or misuse.
• Be accompanied by order information or other reasonable proof of purchase.

RK Mega Store may inspect returned products before approving an exchange or refund.

3. Fashion and Stitched Clothing

Eligible stitched clothing may be considered for return or exchange within the 7-day period if it remains unused, unworn, unwashed and in its original condition.

Customers should check the selected size and product information carefully before placing an order.

Products showing signs of wear, washing, alteration, perfume, stains, damage or removed tags may not qualify for return.

4. Unstitched Fabric

Unstitched fabric may be eligible for return only while it remains unused and in its original condition.

Fabric that has been cut, stitched, washed, altered or otherwise used cannot normally be returned or exchanged.

Minor differences in colour may occur because of photography, screen settings or lighting and may not necessarily be considered a defect.

5. Furniture and Made-to-Order Products

Furniture that is specially manufactured, customised, resized, upholstered or made to a customer’s requested specifications is generally not returnable due to a change of mind.

Customers should confirm dimensions, design, material, colour and other specifications before approving a customised furniture order.

Custom or made-to-order furniture may still be reviewed if:

• The product arrives materially damaged.
• The delivered product is materially different from the confirmed order.
• There is a verified manufacturing defect.

Natural variations in wood grain, fabric shade, texture or minor differences caused by handcrafted production may not necessarily qualify as defects.

6. Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged or apparently defective product, please contact RK Mega Store as soon as possible after delivery.

We may ask you to provide clear photographs or videos showing the product, packaging and reported issue so that we can review the claim.

Where RK Mega Store confirms that the wrong product was delivered or that the product arrived damaged or defective, we will work with you on an appropriate replacement, exchange, repair or refund.

7. Products That Cannot Normally Be Returned

Returns may be refused for products that:

• Have been used, worn, washed or damaged after delivery.
• Have been altered, stitched, cut or modified.
• Are missing original tags, accessories or important packaging.
• Were customised or made specifically to customer requirements.
• Are returned because of normal colour differences caused by screen or photography settings.
• Were damaged because of improper handling after delivery.

8. Exchanges

Where an item is eligible, RK Mega Store may offer an exchange subject to product and variation availability.

If the requested size, colour or replacement product is not available, we may offer another available option or process an applicable refund after review.

Any price difference between exchanged products may need to be paid by the customer or adjusted accordingly.

9. Return Shipping Costs

If a return is requested because the customer changed their mind, selected the wrong size or no longer wants an otherwise correct product, return delivery costs may be the customer’s responsibility.

If RK Mega Store confirms that the product delivered was incorrect, damaged or defective, return or replacement delivery arrangements will be handled as appropriate for that case.

Original delivery charges, where applicable, are generally non-refundable unless the return results from an error by RK Mega Store.

10. Refunds

Once an approved return is received and inspected, RK Mega Store will determine whether the refund is approved.

Approved refunds will be arranged through an available and agreed refund method. The time required for funds to appear may vary depending on the payment or financial service used.

For Cash on Delivery orders, our team may contact you to obtain appropriate refund details after the return has been approved.

11. Order Cancellation

If you need to cancel an order, please contact RK Mega Store as soon as possible.

An order may be cancelled if it has not yet been dispatched or entered a non-reversible production process.

Customised or made-to-order products may not be cancellable once manufacturing or customisation has started.

12. Refused Cash on Delivery Orders

Customers placing Cash on Delivery orders should ensure that their contact number and delivery address are correct and that someone is available to receive the parcel.

Repeated refusal of confirmed Cash on Delivery orders may affect the availability of COD for future orders.

13. How to Request a Return or Exchange

Before returning any product, contact RK Mega Store and provide:

• Your order number.
• Your name and contact information.
• The product you want to return or exchange.
• The reason for the request.
• Photos or video where the item is damaged, defective or incorrect.

Please wait for return instructions before shipping the product.