Shipping & Delivery

1. Delivery Area

RK Mega Store currently serves customers within Pakistan. Delivery availability may depend on the destination, courier coverage and the type or size of product being ordered.

Some large, heavy or specially handled products may not be available for standard courier delivery to every location.

2. Order Processing

Orders are processed after we receive the information required to prepare and dispatch the purchase.

For Cash on Delivery orders, RK Mega Store may contact the customer by phone or another available communication method to confirm the order before dispatch.

Orders may be delayed if customer information is incomplete, the delivery address cannot be verified or confirmation cannot be obtained when required.

3. Delivery Time

Delivery time can vary depending on the destination, courier service, product availability and order type.

Any estimated delivery information provided by RK Mega Store is an estimate rather than a guaranteed delivery date.

Delivery may take longer during public holidays, sales periods, severe weather, courier disruptions, remote-area deliveries or other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable shipping charge will normally be displayed during checkout before the order is submitted.

If free shipping is available for an order, product or location, the available free shipping option will be shown during checkout.

Large furniture, oversized products or items requiring special transportation may be subject to different delivery arrangements or charges.

5. Cash on Delivery

Cash on Delivery may be offered as a payment method where available.

Customers choosing Cash on Delivery should:

• Provide a valid and reachable phone number.
• Provide a complete and accurate delivery address.
• Be available to receive the parcel or arrange for someone to receive it.
• Keep the required order amount ready at the time of delivery.

RK Mega Store may contact you before dispatch to confirm a Cash on Delivery order.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Recipient name.
• Phone number.
• House, building or street details.
• City and region.
• Postal code where applicable.

RK Mega Store cannot guarantee successful delivery where the address or contact information supplied by the customer is incomplete or incorrect.

7. Courier and Delivery Partners

RK Mega Store may use third-party courier, logistics or delivery providers to deliver customer orders.

Relevant information such as your name, delivery address, phone number and order delivery details may be shared with the delivery provider where necessary to complete shipment.

8. Order Tracking

Where tracking information is available, it may be shared with the customer after dispatch.

Tracking availability depends on the courier or delivery service used for the order.

Customers may also contact RK Mega Store if they need help checking the status of an order.

9. Furniture and Large Products

Furniture and other large or heavy products may require special delivery arrangements.

Delivery timing for furniture may vary depending on product availability, manufacturing requirements, customisation and destination.

If a furniture product is made to order or customised, the preparation or manufacturing period is separate from the transportation period.

RK Mega Store may contact the customer to confirm delivery arrangements for large products before dispatch.

10. Receiving Your Order

We recommend checking the parcel or product as soon as reasonably possible after delivery.

If the package appears seriously damaged, or if you receive a wrong or damaged product, contact RK Mega Store promptly and keep the packaging where possible.

We may request photographs or video of the product and packaging when reviewing a delivery-related complaint.

11. Failed Delivery Attempts

A delivery may be unsuccessful if:

• The recipient cannot be reached.
• The address is incomplete or incorrect.
• No one is available to receive the parcel.
• The customer refuses a confirmed Cash on Delivery order.
• The delivery location is outside the courier’s service area.

Additional delivery charges may apply where an order needs to be sent again after a failed delivery caused by incorrect customer information or non-availability.

12. Delayed or Missing Orders

If your order appears to be significantly delayed, please contact RK Mega Store so that we can review the shipment status.

Where an order has been handed to a courier, we may need to coordinate with the courier before confirming the reason for a delay or determining whether a shipment is considered lost.

13. Changes or Cancellation Before Dispatch

If you need to change a delivery address or cancel an order, contact RK Mega Store as soon as possible.

We may be unable to change an address or cancel an order after the parcel has already been dispatched.

Custom or made-to-order items may also have additional cancellation restrictions once production has started.

14. Returns After Delivery

Returns and exchanges are handled according to our Refund & Returns Policy .

Eligible return or exchange requests should normally be made within 7 days of delivery.