Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when using RK Mega Store, including:

• Your name.
• Email address.
• Phone number.
• Billing and shipping address.
• Account login and profile information.
• Products ordered, quantities, sizes, colours and other order details.
• Messages or enquiries sent through our website, email or customer support channels.

We may also automatically receive technical information when you visit the website, such as browser type, device information, IP address, pages visited and general website usage data.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange delivery of purchased products.
• Contact you regarding order confirmation, delivery or customer service.
• Manage your RK Mega Store customer account.
• Respond to questions, complaints or support requests.
• Prevent fraud, misuse or suspicious transactions.
• Improve our website, products and customer experience.
• Maintain business, accounting and order records.
• Comply with applicable legal or regulatory requirements.

3. Order and Delivery Information

When you place an order, we require sufficient information to process and deliver your purchase. This may include your name, telephone number, delivery address, city, postal code and order details.

RK Mega Store may contact you to verify an order before dispatch, particularly for Cash on Delivery orders.

Relevant delivery information may be provided to courier, logistics or delivery service providers where necessary to complete your order.

4. Payment Information

RK Mega Store currently supports payment methods made available during checkout, including Cash on Delivery where available.

If online payment methods are added in the future, payment processing may be handled by third-party payment providers. RK Mega Store may not directly store complete payment card information when transactions are processed securely by those providers.

5. Sharing of Personal Information

We do not sell your personal information.

We may share information only when reasonably necessary with service providers that help us operate the business, including:

• Courier and delivery companies.
• Website hosting and technical service providers.
• Payment processors, if online payment services are enabled.
• Customer support or communication service providers.
• Professional advisers or authorities where legally required.

These parties should only receive information necessary to perform the relevant service.

6. Cookies and Website Technology

RK Mega Store may use cookies and similar technologies to keep the website functioning correctly, remember customer preferences, maintain shopping cart sessions, support account login and understand how visitors use the website.

Some cookies may be necessary for important ecommerce functions, including the shopping cart and checkout process.

If analytics, advertising or other third-party tracking services are added, this Privacy Policy may be updated accordingly.

7. Customer Accounts

If you create an account with RK Mega Store, we may store your account information, saved addresses and order history so that you can access these details through the My Account section.

You are responsible for keeping your account login credentials confidential and for notifying us if you believe your account has been accessed without permission.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, fraud prevention, legal obligations and legitimate business purposes.

Certain transaction and order records may need to be retained even after you stop using the website.

9. Protecting Your Information

We take reasonable administrative and technical measures to protect customer information against unauthorised access, loss, misuse or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Choices and Rights

You may contact us to request help with personal information associated with your account or orders, including correction of inaccurate information.

Where appropriate and subject to legal or business record requirements, you may also request deletion of information that is no longer required.

11. Third-Party Websites

Our website may contain links to external websites or services. RK Mega Store is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

12. Children’s Privacy

RK Mega Store is a general ecommerce website and is not specifically designed to collect personal information from children.

Customers who are not legally able to enter into a purchase transaction independently should use the website with the involvement of a parent or guardian.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, payment options or legal requirements change.

Any revised version will be posted on this page with an updated revision date.